Privacy Policy
Last updated: 7 October 2026Who we are
Battle Spiderz operates the Spiderz website, beta programme, player account linking, and support service for our Second Life game. Contact us about privacy at tkospiderzsl@gmail.com.
Information we collect
We collect information you provide: email address, Second Life username and avatar UUID, beta application answers (including experience, timezone, testing interests and reason for joining), support messages, and screenshots you upload when staff request them. Player records include account links, owned Spiderz, lineage, activity, points and event records. Authentication is handled by Supabase; staff do not need your password. Hosting and service providers may process IP addresses, request times, browser information and security logs.
How we use information
We use this information to create and secure accounts, confirm avatar ownership, show your game records, review beta applications, operate events, answer support requests, send application decisions and service notifications, and investigate faults or abuse. Giving the required information is necessary to use the related feature. Do not submit passwords, payment credentials or unnecessary personal information in applications, tickets or screenshots.
Google and Gmail connection
Spiderz Website Email is a staff-managed connection to our designated sending Gmail account. Customers do not need to connect their Gmail account to receive emails. With the account holder’s consent, we request Google identity/email information and Gmail permission to send application results and support notifications. The integration does not request access to read your inbox or import incoming replies. We store the sender account information and an encrypted refresh token on the backend, together with outgoing message content and delivery status needed to operate the service. Information obtained through Google APIs is used only for this disclosed email feature, in accordance with the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, use it for advertising, or use it to train general-purpose AI models. The sender can revoke access through their Google Account’s third-party connections settings; this stops future Gmail sending and does not recall messages already delivered. Contact us to request deletion of stored connection information.
Who can see information
Authorised staff can access applications and support records needed for their work. Linked players can view their own private dashboard. Game features may display avatar names and public gameplay records, including lineage and discovery credits. Email addresses, private application answers and support screenshots are not intended as public game records. We use Vercel for website hosting, Supabase for accounts/database/storage, Google Gmail for application and support emails, and Brevo for authentication emails. These providers process relevant information to supply their services and may process or store it outside Australia, including in the United States and other countries where they operate. We may disclose information when required by law or to protect the service and its users.
Security and browser storage
We use access controls and private storage for support screenshots. Account and ticket links or codes should be treated as private. We use information necessary for authentication and site operation; this website does not currently include advertising trackers. Providers may maintain their own security logs. No internet service can guarantee absolute security.
Retention and your choices
We retain account, application, support and game records while needed to operate the service, investigate issues and maintain legitimate game history or meet legal obligations. We have not implemented a fixed automatic deletion schedule for all record types. Contact tkospiderzsl@gmail.com to request access, correction, export or deletion of your information, or to raise a privacy complaint. We may need to verify your identity. Some records may need to be retained for security, disputes, legal obligations or game integrity; where possible we can remove identifying information instead. Copies in provider backups and messages already delivered may remain under the relevant provider’s retention arrangements.
Changes
We may update this policy as features or providers change. The current policy and its update date will remain available here. We will communicate material changes through the website or email as appropriate.